PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Home energy assessment

Get a free overview of how your home uses energy

When you sign up for PSE's home energy assessment program, a certified member of our Energy Assessment team will help you find ways to lower your energy bill and identify efficiency upgrade opportunities, all the while focusing on improving the comfort and value of your home.


What you get

energy assessment

Energy efficiency survey

A free, at-home evaluation of how your home uses energy, as well as:

  • A customized summary of recommended energy efficiency upgrades
  • Information about energy-efficient equipment rebates from PSE
  • Contractor referrals for future energy efficiency upgrades or energy-efficient equipment installation
  • Helpful energy efficiency tips

Free energy-efficient fixtures

You may also qualify to receive free energy-efficient fixtures, including:

  • On-the-spot installation of qualifying LED light bulbs in kitchen, living and dining rooms*
  • High-performance showerheads (up to two per qualifying home)**
  • Water-conserving kitchen and bathroom aerators (up to four per qualifying home)**
Coronavirus Alert

Due to the ongoing concerns around COVID-19, also known as coronavirus, we will not be scheduling any Home Energy Assessment appointments for the time being. If you would like to be put on a list so we can reschedule your Home Energy Assessment at a later date, please click below or contact an Energy Advisor at 1-800-562-1482.

Apply now

Do I qualify?

customer requirements
Customer requirements
  • You must be a current PSE residential electric and/or natural gas customer.
  • You must live in an existing single-family property or attached housing with four units or less.
rebates requirements
Rebates Requirements
  • If your home has received a PSE home energy assessment in the past two years, or it has received services through PSE’s manufactured home duct sealing program, you are not eligible.

To confirm your eligibility and potential savings, you can view or download this detailed home energy assessment rebate schedule.


* Qualifying LED bulbs must replace existing incandescent or halogen bulbs in kitchen, living room and dining room only; for PSE residential electric customers only.
** Water-conserving products require customers to heat their water with an energy source provided by PSE.


ask advisor

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

info construction

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.