As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.

We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.

Residential Customers
Small Business Customers

Home energy assessment

As of July 1, 2020, PSE is ending our Home Energy Assessment program. PSE will no longer be scheduling customers for an HEA or placing customers on our HEA waitlist. We apologize for any inconvenience this causes and appreciate your understanding during this challenging time.


Why is PSE ending the program?

PSE works to ensure all of our programs deliver energy savings to our customers. In the midst of the continuing COVID-19/coronavirus pandemic, PSE is unable to deliver in-home services safely at a reasonable cost at this time. Therefore, PSE is ending the program as of July 1, 2020.

Will the HEA program restart?

While PSE has no plans to restart the program anytime soon, PSE will consider how in-home services may be designed cost-effectively in the future.

What if I am already on the waitlist for an HEA?

A PSE Energy Advisor will be reaching out to you with information about your options and ways to improve your home’s comfort and energy usage. If you have any questions in the meantime, you may call an Energy Advisor at 1-800-562-1482.

What are my options now that PSE is ending the HEA program?

PSE offers an online home assessment that can help you identify savings opportunities in your home. You’ll get relevant insights by answering a few questions about your home. Log in at pse.com and click “My Usage”.

PSE also offers a variety of rebates for energy efficient products and services. You can review the rebates currently available for PSE customers at www.pse.com/rebates. If you are ready to move forward with an Energy Efficiency project, you may also wish to request a referral to a PSE Recommended Energy Professional (REP) by visiting www.pse.com/rep.

If you have any further questions about your energy use or how to save energy, please feel free to call an Energy Advisor at 1-800-562-1482.