PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Electric forced-air furnace to air-source heat pump conversion rebate

For electric customers

Receive a $1,500 rebate from PSE when you replace your electric forced-air furnace with a qualifying energy-efficient air-source heat pump.

Do I qualify?


customer requirements
Customer requirements
  • You must be a current PSE residential electric customer.
  • You must use an existing electric resistance forced-air furnace as your primary source of space heating.
Equipment requirements
Equipment requirements
  • You must upgrade to an air-source heat pump system that is AHRI Certified® with an 8.5 HSPF or better.
  • Both Split and Mini-split technology qualify for this incentive
  • This rebate is only available on new, qualifying equipment.
rebates requirements
Rebates requirements
  • You will need an electronic image of your paid installation invoice or purchase receipt for your installed product(s) with model numbers listed.
  • If you want to apply online, you must have an online PSE account.
  • Your rebate application must be submitted within 30 days of equipment installation.
Air-source heat pump facts

airsourceheatpump

An air-source heat pump is a high-efficiency heating and cooling system that can deliver between one-and-a-half and three times more heat energy to a home than the electrical energy it uses.

A less efficient panel of electric coils kicks in to provide additional indoor heating when outdoor temperatures fall below 40 degrees Fahrenheit, so it's generally not a preferred system for regions with sub-freezing winter temperatures.



alert

You should know. The installation of a heat pump or air conditioner can sometimes cause a fluctuation in the power supply when your equipment starts. This may result in a visible flicker of the lighting in your home or your neighbors' homes.

To ensure that your heat pump installation does not have a negative effect on power quality, it's important to discuss this issue with your contractor. For additional assistance, call a PSE Customer Construction Services specialist at 1-888-321-7779.

ask advisor
ASK AN ENERGY ADVISOR

Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.



info construction
FIND A CONTRACTOR

Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.