PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Advanced Rooftop Controls (ARC)

Managing your rooftop units more efficiently

An Advanced Rooftop Unit Control (ARC) is an energy-saving retrofit solution for constant volume, single-zone packaged rooftop equipment. These controls work with various rooftop unit (RTU) manufacturers, have the ability to control and monitor RTUs via the Internet, and can reduce utility expenses by more than 50 percent. For more details about the ARCs, please download our ARC fact sheet.

PSE, Seattle City Light, Snohomish County PUD and Tacoma Power offer a $225 per ton rebate for electric and $50 per ton rebate for gas toward qualifying ARC installations, up to 70 percent of qualifying project cost.

Rebates apply to the installation of qualifying ARCs on existing single-zone packaged RTUs with constant speed supply fans, nominal cooling capacity of five tons or greater and to those 20 years old or less.

To apply for the program, please submit an electronic copy of the ARC Rebate Worksheet  and required documentations to See page two of the worksheet for a pre-installation documentation checklist.

Projects that do not meet requirements may be eligible for a custom incentive. For more information about qualifications, contact a PSE Energy Advisor or call 1-800-562-1482.

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Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

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Request a PSE Recommended Energy Professional (REP) to complete your energy efficient improvement upgrade.