PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
PSE's statement on Washington's clean electricity bill

BELLEVUE, Wash. (5/7/2019) Our customers want cleaner sources of energy.

We’re already taking steps toward the goal of a better energy future and the action by the state legislature will enable us to move further, faster. We actively worked with policymakers throughout session and appreciate their efforts to ensure that key priorities for our customers—cleaner energy as well as affordability, reliability, protection of the investments they have already made—were incorporated into the legislation we ultimately supported. Balancing all of those expectations will remain our top priority as we work with the UTC, lawmakers and other interested parties to enact the legislation and build a better energy future.