PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
PSE’s Green Direct program expands with WUTC approval
The second offering of Green Direct expands to accommodate additional customers

BELLEVUE, Wash. (12/5/2018) With the Washington Utilities and Transportation Commission’s approval, Puget Sound Energy will be able to increase capacity of the second phase of Green Direct to allow additional customers to participate in the program. As we announced back on Oct. 16, the program has been fully subscribed and will take energy from the largest solar project built in the state.


“We are thankful to the commission for recognizing the demands of our customers for more renewable energy options,” said Will Einstein, PSE director of Product Development and Growth. “By increasing the capacity of Green Direct, we will be able to help more customers achieve their long-term carbon goals.”


With the WUTC approval to increase the capacity of Green Direct from 75 aMW to 85 aMW, customers like Amazon, University of Washington Bothell and the Issaquah School District are now signed on to participate.


“Environmental sustainability has been a driving force throughout University of Washington Bothell’s evolution,” said Tony Guerrero, UW Bothell associate vice chancellor for Facilities Services and Campus Operations. “Getting 100 percent of our energy from local, renewable sources when we begin our 31st year in 2021 supports our commitment to keep our campus purple, gold and green.”


Issaquah School District is the first school district in PSE’s service area to join the program.


“The program, which enables us to purchase electricity from PSE that is 100% carbon free, aligns with the District’s commitment to sustainability and environmental stewardship,” said Issaquah School District Spokesperson L. Michelle. This program will certainly help us achieve our sustainability goals and enhance our ability to operate our facilities in an environmentally efficient and responsible way.”


Sound Transit, which is already signed up for Phase 1, will also be able to do another 2.8 million kilowatt hours of renewable energy as a participant in Phase 2.


“When we use green energy to power green transportation, we are doubling down on making our region more sustainable,” said Sound Transit CEO Peter Rogoff.


The expansion also allows T-Mobile to power more than just its headquarters with renewable energy. It means the wireless provider will be able to power all of T-Mobile’s accounts served by PSE – more than 640 sites in total – with 100% local renewable energy by 2021.


Green Direct Phase 1 customers Green Direct Phase 2 customers
City of Anacortes Bellevue College
City of Bellevue City of Bellevue Utilities
City of Bellingham Bellevue College
City of Issaquah City of Kent
City of Lacey City of Redmond
City of Mercer Island Kaiser Permanente of Washington
City of Olympia Port of Bellingham
City of Snoqualmie Providence St. Joseph Health
City of Tumwater T-Mobile
City of Langley Walmart
City of Kirkland Washington Department of Transportation
King County Washington Dept. of Ecology
Port of Seattle Washington Dept. of Health
REI Washington Dept. of Labor & Industries
Sound Transit Washington Dept. of Social & Health Services
REI Washington Dept. of Labor & Industries
Starbucks Washington State Patrol
State of Washington Capitol Campus Amazon*
Target University of Washington Bothell*
Western Washington University Sound Transit*
Whatcom County Issaquah School District*

*Customers added as a result of Phase 2 expansion