PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
PSE warns customers of scams
Utility participates in national campaign to protect consumers

BELLEVUE, Wash. (11/15/2017) Puget Sound Energy reminds consumers to be on alert for imposters fraudulently claiming to be from the utility and demanding immediate payment with the threat to shut off utility services.

Along with more than 100 electric, natural gas and water utilities across the country and Canada, PSE this week is participating in the Utilities United Against Scams national campaign focused on promoting awareness of telephone scams that threaten to shut off utility services for a past-due bill and demand immediate payment by way of a credit card, prepaid debit card or wire transfer.

“We continue to see high levels of scams targeting our customers,” said Greg Zeller, PSE’s director of customer care. “Our customers should know they will receive several contacts from PSE through correspondence and other means about an unpaid bill. Warning signs of a scam are a threatening call urging immediate payment and instructions to purchase a pre-paid money or debit card available at stores, and then to call back with the card information, which gives scammers access to the card’s funds. Customers should hang up immediately and contact PSE.”

Of the nearly 1,500 scam incidents reported this year by PSE customers, 60 made the payments the scammers demanded.

WHAT TO DO AND WHAT TO KNOW ABOUT THE SCAMS  

  • Thieves are using sophisticated, deceptive tactics to manipulate Caller ID systems to make it appear a call is coming from a legitimate company when it’s not. It’s always best to call an actual company to verify an inquiry.

  • If a phone call seems suspicious, it probably is. Customers should hang up and report the incident to us at 1-888-225-5773. Don’t provide any personal information to anyone unless you’re certain you know who you’re speaking with.

  • PSE customers should know they would receive several communications from us related to bill payment before any disruption in service.

  • PSE never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid disconnection.

  • When it comes to bill payment calls, our vendors do not call after noon on Saturdays and do not make any calls on Sundays; any calls during those periods are definite red flags.

  • Anyone receiving such calls or other contact regarding their utility account or bill is encouraged to make note of any information, such as the phone number they are asked to call, a number that appears on Caller ID or an address where they’re told to send money.

 

PSE encourages customers to report suspicious, fraudulent calls and emails to the Washington Attorney General’s Office and the Federal Trade Commission.