PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
PSE scam targeting PSE customers sees recent spike

BELLEVUE, Wash. (7/18/2017) PSE warns of a recent spike in a phone scam that targets customers. Since the start of July, PSE has received nearly 200 reports of scammers trying to get money from customers with six of those customers paying the thieves’ demands.


By Janet Kim

Scammers use sophisticated phone technology to alter Caller ID systems so it appears a call is coming from PSE. The scammer warns that PSE will disconnect the customer’s energy service within an hour if the customer fails to make a payment through a prepaid money card or transfer.

The long-running scam targets utility consumers across the country.

PSE advises customers to stay informed to protect themselves from fraud. Scammers can be threatening and clever in using new, deceptive tactics.

WHAT TO DO AND WHAT TO KNOW ABOUT THE SCAMS

- PSE never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid disconnection.

- PSE customers receive several communications related to bill payment before any disruption in service.

- When it comes to bill payment calls,  PSE’s vendors do not call after noon on Saturdays and do not make any calls on Sundays; any calls during those periods are definite red flags.

Customers with concerns about a call to pay their bill should hang up and contact PSE directly at 1-888-225-5773.

- PSE urges customers to report suspicious, fraudulent calls and emails to the

Washington Attorney General’s Office and the Federal Trade Commission.