As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.

We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.

Residential Customers
Small Business Customers
More than $7 million remains available to help PSE customers

BELLEVUE, Wash. (6/30/2017) With the past winter season the coldest on record for the past 30 years, some Puget Sound Energy customers may struggle into the summer months with paying their energy bills. More than $7 million is available to help PSE income-qualified customers with additional bill payment assistance on electric and natural gas bills.


By Janet Kim, janet.kim@pse.com

Depending on income and household size, a qualified customer could receive up to $1,000 from PSE’s HELP (Home Energy Lifeline Program). The amount of HELP aid given to a PSE electricity or natural gas customer depends on household size, income, and energy use. For a family of 4, the net income cap in several Western Washington counties is $3,038.

HELP is administered by local agencies in partnership with PSE. Find your local assistance agency by county here or call 1-866-223-5425.

So far in 2016-2017, PSE HELP:

  • Provided assistance to 27,364 families
  • Distributed $12 million

Through a separate program, The Salvation Army Warm Home Fund, PSE customers have donated more than ever this past year with $770,195, which provides one-time emergency funding to help customers pay their bill. The Warm Home Fund has existed since 1982.