PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
More than $7 million remains available to help PSE customers

BELLEVUE, Wash. (6/30/2017) With the past winter season the coldest on record for the past 30 years, some Puget Sound Energy customers may struggle into the summer months with paying their energy bills. More than $7 million is available to help PSE income-qualified customers with additional bill payment assistance on electric and natural gas bills.


By Janet Kim, janet.kim@pse.com

Depending on income and household size, a qualified customer could receive up to $1,000 from PSE’s HELP (Home Energy Lifeline Program). The amount of HELP aid given to a PSE electricity or natural gas customer depends on household size, income, and energy use. For a family of 4, the net income cap in several Western Washington counties is $3,038.

HELP is administered by local agencies in partnership with PSE. Find your local assistance agency by county here or call 1-866-223-5425.

So far in 2016-2017, PSE HELP:

  • Provided assistance to 27,364 families
  • Distributed $12 million

Through a separate program, The Salvation Army Warm Home Fund, PSE customers have donated more than ever this past year with $770,195, which provides one-time emergency funding to help customers pay their bill. The Warm Home Fund has existed since 1982.