PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
Millions in bill-payment assistance dollars still available
More than 18,000 households have already received $8.1 million this winter

BELLEVUE, Wash. (2/26/2018) After experiencing some of the lowest February temperatures on record, Puget Sound Energy is reminding customers help is available to pay their heating bills. More than $10 million remains available to income-eligible households.

More than 18,625 PSE customers already have received a total of $8.1 million this winter through the federal Low Income Home Energy Assistance Program, or LIHEAP, and from PSE’s Home Energy Lifeline Program, or HELP.

“PSE is committed to helping families in need,” said Greg Zeller, PSE’s director of Customer Care. “Customers may be dealing with higher energy bills during these winter months, and we want them to know that they may qualify for bill-payment assistance as well as weatherization grants. We encourage anyone who is income-eligible to contact their community agency to apply for this available assistance.”

PSE also provides weatherization funds to income-eligible households who heat their primary space and water with electricity or natural gas.

A family of four with a monthly gross income of $4,337 is eligible for weatherization grants to install effective home energy efficiency upgrades, including insulation, sealing of leaks around windows and doors and seams in heating ducts. The average weatherization assistance grant for PSE households is nearly $3,000.

Another program, The Salvation Army Warm Home Fund, helps PSE customers who need emergency, short-term utility bill assistance. Through voluntary contributions from PSE customers and employees, the fund this winter already has reached the largest amount raised since it began in 1982. So far, the Warm Home Fund has raised more than $704,000 and served more than 2,700 households. PSE customers should contact their nearest Salvation Army district office for more information about the Warm Home Fund.

For information about qualifying for bill-payment and weatherization assistance grants, PSE customers should call 1-866-223-5425 for contact information about their community assistance agency, also here on PSE’s website.