PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
Lower PSE residential natural gas bills for heating season start November 1

BELLEVUE, Wash. (10/24/2018) Natural gas costs to drop for November

As the cooler weather settles in this winter season, Puget Sound Energy residential gas customers will see a drop in their rates. On Oct. 19, the Washington Utilities and Transportation Commission approved multiple requests from PSE that combined will decrease average natural gas rates by 9.2 percent for residential customers. This means an average household using 64 therms per month would see a decrease of $6.02, bringing their bill to $59.16.

The lowered natural gas bills are the result of adjustments reflecting market prices for gas supplies the utility purchases for customers and the costs of operating the natural gas system.

With the approved lower rates, natural gas bills for the heating season are roughly at the same level as they were in 2004.