PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
Lower PSE natural gas bills for heating season start November 1
Another drop in natural gas costs expected for December

BELLEVUE, Wash. (10/26/2017) Just in time for the winter heating season, Puget Sound Energy gas customers will receive a drop in their rates.

Today, the Washington Utilities and Transportation Commission approved multiple requests from PSE to decrease the combined average monthly natural gas cost by 2.6 percent for residential customers. This means an average household using 64 therms per month would see a decrease of $1.80, bringing their bill to $68.

In December, PSE anticipates the UTC to rule on a separate request to overall lower natural gas rates by another 3.8 percent.

Combined, November’s drop in natural gas bills along with the anticipated decrease in December will result in an overall average 6.5 percent decrease in natural gas rates.

The lowered natural gas bills are a result of adjustments reflecting market prices for gas supplies the utility purchases for customers and the costs of operating the natural gas system.