PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
Enbridge gas pipeline rupture
PSE’s natural gas system has stabilized

BELLEVUE, Wash. (10/11/2018) PSE returning to normal operations after Enbridge gas pipeline rupture

Thanks to a combination of efforts from our customers and partnering with other Northwest utilities, the natural gas system has stabilized and Puget Sound Energy is beginning to return to normal operations following the rupture of the Enbridge natural gas pipeline Tuesday evening in British Columbia, Canada.


We are now reaching out to business customers who curtailed their usage to let them know that they may resume normal gas use. While our calls for conservation are over for both business and residential customers, saving energy is encouraged. Tips can be found here .

Efforts made by our residential and business customers were critical in helping to stabilize the system. Although PSE is returning to normal operations, we will continue to monitor the natural gas system as Enbridge works on their supply pipeline.


While the natural gas supply was impacted due to this incident, there is no damage to the PSE gas system or safety hazard to our customers from the pipeline failure in Canada. There was no loss of electric or natural gas service as a result of this incident.




Watch a video thank you message from Andy Wappler, Puget Sound Energy’s Vice President,
Customer Operations & Communications