PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
5 million available to help customers pay their PSE bills
Funds available for PSE customers in 10 counties, including Seattle and Tacoma

BELLEVUE, Wash. (8/7/2018) More than $5 million dollars are still available to help income-eligible Puget Sound Energy customers pay their energy bills

The financial assistance comes from PSE’s Home Energy Lifeline Program (HELP) to eligible customers in Island, King, Kitsap, Kittitas, Lewis, Pierce, Skagit, Snohomish, Thurston and Whatcom counties who need assistance paying their PSE electric and natural gas bills.

Since the start of the year, 31,000 PSE customers have received a total of $13.8 million through PSE’s HELP.

“This assistance is available for customers who may need it, and we want to make sure they know about it,” said Greg Zeller, PSE director of Customer Care. “We are encouraging anyone who is income-eligible to contact their community agency to apply for this available assistance; they are expecting you.”

The 11 regional community action agencies that process bill-payment assistance applications for PSE customers report they are ready to help thousands of additional households throughout the summer. Depending on income and household size, a qualified PSE customer can receive up to $1,000 in PSE utility-bill credits.

To make an appointment to ask for HELP assistance, PSE customers can find the community-action agency nearest them by calling 1-866-223-5425 or viewing a list of agencies on pse.com/assistance.

Here is a breakdown of the amount of available HELP bill-payment assistance funds by agency.

 

 

Agency name
Amount of available 2018 HELP funds
(As of Aug. 1)
Whatcom/Island Counties
$ 720,000
King County
$ 243,000
North and East King County - Hopelink
$1.3 million
South King County – Multi-Service Center
$ 320,000
Kitsap County
$ 374,000
Kittitas County
$ 144,000
Lewis and Thurston Counties
$ 102,000
Pierce County
$ 275,000
$ 674,000
Skagit County
$ 127,000
Snohomish County
$146,000