PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
PSE asks customers to conserve natural gas and electricity following pipeline rupture

BELLEVUE, Wash. (10/10/2018) PSE asks customers to conserve natural gas and electricity following pipeline rupture

A pipeline rupture Tuesday evening in British Columbia, Canada could affect PSE’s ability to supply natural gas to our customers’ homes and businesses.

Although our gas supply has been impacted, there is no damage to the PSE gas system or safety hazard to our customers from the pipeline failure in Canada.

We are asking customers to help conserve natural gas and electricity. Customers can set their thermostats at a lower setting and limit the use of hot water, such as dishwashing or clothes washing, and other natural gas and electric appliances tonight and through Thursday.

We are doing all we can to maintain our natural gas system operations, and we’ll provide updates as we learn more from our supplier. For electric generation, PSE is switching natural gas generators to alternative fuels.

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