PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
Better Business Bureau honors our 62 years of accreditation

KENT, Wash. (6/22/2018) We were recently recognized by the northwest office of the Better Business Bureau (BBB) for 62 years of accreditation. In order to be accredited, we had to meet eight key factors in accreditation standards and follow the BBB Code of Business practices.

On Friday, June 15, Lauren Hall, BBB Marketplace manager, presented Vice President of Customer Operations and Communications Andy Wappler, Director of Customer Care Greg Zeller,and Customer Access Center Manager Kris Pringle with a plaque honoring our achievement. The presentation took place in our South King Complex office.

Accreditation by the BBB means our business meets the accreditation standards, which includes a commitment to make good faith efforts to resolve consumer complaints.

BBB accredited businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB service to the public.

 

 

 

To be accredited, a business or organization affirms that it meets the following standards:

  1. Build Trust
    Establish and maintain a positive track record in the marketplace.

  2. Advertise Honestly
    Adhere to established standards of advertising and selling.

  3. Tell the Truth
    Honestly represent products and services, including clear and adequate disclosures of all material terms.

  4. Be Transparent
    Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

  5. Honor Promises
    Abide by all written agreements and verbal representations.

  6. Be Responsive
    Address marketplace disputes quickly, professionally, and in good faith.

  7. Safeguard Privacy
    Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

  8. Embody Integrity
    Approach all business dealings, marketplace transactions and commitments with integrity.
 
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From Left: Director of Customer Care Greg Zeller;Vice President of Customer Operations and Communications Andy Wappler;Lauren Hall, BBB Marketplace manager;Customer Access Center Manager Kris Pringle.