PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Tree planting

We're committed to providing safe and reliable service to our customers while taking a responsible approach to protecting and restoring the natural environment.

When we need to remove tall-growing species under power lines and hazardous trees that could fall and damage electrical equipment, we balance it with a mitigation program. We partner with local, state and federal agencies to identify potential mitigation sites that are currently degraded and could benefit from additional vegetation. Our goal is to convert these critical areas into thriving ecosystems.

Planting tree and shrub species native to western Washington provides shade for salmon habitats, perches for birds, woody debris for amphibians and foraging material for mammals.

If you’re looking to add trees or shrubs on your property, selecting the right plants can help prevent outages or other hazards in the future. Our Energy Landscaping brochure provides detailed information about planting near our overhead and underground infrastructure and includes recommendations for the best types of trees and shrubs to plant in these areas.


Private tree mitigation site

At a mitigation site on private property, we removed more than 200 at-risk trees and installed more than 500 new plants.


Edge of a wetland buffer

On the edge of a wetland buffer, we planted western red cedar, Sitka spruce, Oregon ash, black hawthorne, snowberry, Pacific ninebark, Nootka rose and red flowering current. We also caged the plants to protect them from a coyote mother and pups who had made their home in the adjacent forest.