PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

About the program

Maintaining safe, reliable power

The beauty of the Puget Sound area is tied to its lush, abundant trees. However, trees that grow into or near power lines can cause concern. During storms, limbs and branches can become entangled with or bring down power lines, causing outages and safety hazards.

About 2,000 power outages per year can be traced back to trees. That's why PSE commits more than $12 million annually toward tree maintenance. Learn more about our program in this short video.

Trimming for safety and tree health

We make every effort to let trees grow naturally, but trees and branches within a 12-foot radius of power lines typically need to be addressed by trimming or removal. For "at-risk" trees outside this radius and on private property, our certified arborists work with communities and property owners to trim or remove these potentially dangerous trees.

Learn more with these brochures:

Tree maintenance program highlights

  • Our crews trim identified limbs that may cause safety or outage problems
  • To offset tree removal and trimming, we devote about $500,000 each year to planting new trees
  • PSE is a Tree Line USA award recipient from the National Arbor Day Foundation – an honor we have proudly held for more than 18 consecutive years


Tree trimming
YouTube Video