PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Sewer clearing safety tips for professionals

When a customer calls

  • Always call PSE at 1-888-225-5773 45-60 minutes before arriving on site. We will promptly meet you at your work site to locate and mark our natural gas pipeline free of charge.
  • Use an in-line video inspection device to determine the source of the obstruction, if possible.
  • Never use a drain rooter to clear a line until the obstruction has been identified.
  • If possible, clear the sewer line from a cleanout located outside the structure.
  • If you find a cross bore, call PSE at 1-888-225-5773.

Suspect a gas leak?

Leave the area immediately and call PSE or 911. Do not use phones near the leak.

Questions?

If you have questions about PSE's cross bore safety program, please email SewerSafety@PSE.com.

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