PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

General Rate Case Statement

Puget Sound Energy filed a request with the Utilities and Transportation Commission (UTC) on June 20, 2019 to increase rates for gas and electric customers so PSE can continuing making strides in providing clean, reliable energy. This filing will allow PSE to accelerate the shutdown of coal-based energy and make investments in a modern grid that can accommodate high levels of residential solar, battery storage and electric vehicle penetration. Customers also want user-friendly, self-service tools that allow them to interact with PSE at their convenience. This filing includes key technology investments that will continue to increase customer satisfaction and allow PSE to keep pace with the digital transformation that is impacting all industries.

While this filing will result in an increase to immediate rates for both gas and electric customers, the proposed rates are comparable to what PSE customers paid in 2013. Like all rate filings, the proposal will go through a thorough and open process at the UTC. For complete details, please visit pse.com.