PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Puget Sound Energy transmission line project

Sammamish - Juanita 115 kV transmission line

2020 project updates

  • We are submitting land use permit applications to the Cities of Redmond and Kirkland in early 2020.
  • As part of each city’s permitting process, there will be opportunities to provide input and ask questions through the public comment periods, public meetings and public hearings in each city. Permitting information will be available through each city’s public noticing process, which will be posted on their websites.
  • There will be a public meeting for each city in early 2020. We’ll post dates, times and locations of each meeting on this webpage in the coming weeks.
  • If an easement is needed on your property, a PSE real estate representative will reach out to you in the coming months.
  • We anticipate beginning construction of the project in 2021.
  • View some typical 115 kV transmission lines and poles.

Project overview

Demand for power is growing in King County. The electric system serving Redmond and Kirkland – referred to as the Moorlands electric system – has exceeded available capacity. The Sammamish – Juanita transmission line is a critical upgrade required to increase system capacity and reliability for more than 61,000 customers in Redmond and Kirkland.

The project, which consists of adding just over five miles of new and upgraded 115 kV transmission line, upgrading aging substation equipment and looping the Totem substation, will provide the system capacity and reliability to serve future growth in both cities. Once completed, the Totem substation will be connected to two transmission lines. If one line goes out, the other line will still feed the substation and provide power to customers.

This project will ensure PSE can continue to supply customers in Redmond and Kirkland with dependable power for years to come. For more information about the project, review our project fact sheet.

How we choose the route

PSE convened a stakeholder advisory group (SAG) to help identify a route for the new transmission line. The SAG represented a diverse group of community and business leaders near the proposed project area in Redmond and Kirkland.

For nearly a year, PSE worked with the SAG and consulted the broader community through open houses and neighborhood briefings, along with reviewing public comments, to develop a technically feasible route that reflected community input. In addition to community input, PSE evaluated engineering criteria and codes and standards to identify the final route.

To learn more about the community-involved siting process for the project, review the advisory group and open house meeting information listed below.

Committed to keeping you informed

PSE works hard to minimize the impacts of critical electric infrastructure, and we are committed to keeping the affected community informed as the project progresses through permitting and into construction.

We will work with each jurisdiction to inform the community about the project as it is required through the permitting process. The project team will brief affected business and residents about the project as we move closer to construction. This includes face-to-face meetings, group briefings and presentations. If you have questions or would like to schedule a briefing for your organization, please reach out to the project team.

Contact us

We welcome your questions and comments! Please contact:
Kelly Purnell
Project Manager