PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Puget Sound Energy transmission line project

Lake Hills-Phantom Lake 115 kV transmission line

Project updates

  • Crews from Asplundh Tree Services began removing vegetation along the project route the week of Feb. 3, 2020.
    • General work hours: Mon-Fri: 9 a.m. to 3 p.m. | Sat: 8 a.m. to 6 p.m. | Sun: 9 a.m. to 6 p.m.
    • Work hours may vary from the general work hours in certain locations, but all work will be conducted within our permitted work hours.
  • Vegetation removal is the first of three phases of project construction:
    • Phase 1: Vegetation removal (Winter/Spring 2020)
    • Phase 2: Pole and wire installation (Spring/Summer2020)
    • Phase 3: Landscaping and restoration (Fall 2020)

For more information on construction activities, please view our construction notice.


For information about the project and our plans for replanting, review our Planning and Planting for the Future brochure.

Planning and planting for the future (PDF)

Project schedule

Winter Vegetation removal
Spring & Summer: Pole and wire construction
Fall Landscaping and site restoration (see drawings)

Project overview

The electric system serving the Lake Hills neighborhood of Bellevue has limited reliability, increasing the possibility of outages for customers. PSE's Lake Hills and Phantom Lake substations are served radially, which means they are each served by one transmission line.

If the one transmission line serving a substation goes out, the substation and the customers served by that substation lose power.

To help solve these problems, PSE plans to build a new transmission line between the Lake Hills and Phantom Lake substations. The new transmission line will create a "loop", which means each substation will be connected to two transmission lines. If one line goes out, the other line will still feed the substation and provide power to customers. This project will increase overall system reliability and allow for better use of existing facilities for customers in the Lake Hills neighborhood.

PSE has selected a route corridor along NE 8th St, 148th Ave SE, ending at SE 16th St.

The City of Bellevue is planning a future public improvement project along SE 16th St. PSE plans to postpone construction of the segment of line along SE 16th St so we can collaborate with the city on design and construction for their project and ours. We believe this plan allows us to minimize construction impacts to neighbors along SE 16th St, as they will be limited to one construction timeframe rather than two. The timeline for the city’s project is not yet determined.

Contact us

We welcome your questions and comments! Please contact:
Bob Parker
Senior Project Manager