PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Employee Assistance Program

PSE's Employee Assistance Program offers free and confidential counseling services and resources to help PSE employees and their household family members make informed choices about life and work issues. The program also offers on-site critical incident response and training that can be scheduled on-site at PSE. Telephone and web access are available to employees 24 hours a day, seven days a week. Master’s level specialists assist with consultation, crisis intervention, personalized referrals and advocacy. Services include:

  • Legal assistance
  • Mediation services
  • Financial planning assistance
  • Child/parenting support services
  • Adult/elder support services
  • Chronic condition support services
  • Life learning educational support services
  • Management consultation services

More information

The toll-free number is 1-800 358-8515 or for TTD/TTY 1-800-898-1118. Resources are available on the EAP web site For additional information, including the access code to the Web site, please contact Lillie Yates by phone at 425 462-3470, or via e-mail at, or Jenny Haykin at 425-462-3278 or