PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Rest easy with a digital account


The PSE digital account
Your energy, your way

We live in an age of on-demand customizable options. Managing your energy should be no different. The PSE digital account offers you the ability to easily review your energy use, set up billing and payment options that work for you and be notified in the event that you lose power.


Outage notifications: alerts about your address

Get notifications if you lose power and when it’s been restored. With your digital account you automatically get alerts suited to your preferences – phone, text or email or all three.


Payment options: manage your account your way

Set billing and payment options to match your preferences. Pay your bill from the bank account or credit card of your choice. It’s your money – so you decide.


Energy Center: learn, reduce, save

By completing a simple survey about your home’s appliances and family’s daily habits, you’re on your way to creating a plan with tips on how conserve – kilowatts, therms and dollars!