PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Project map and schedule

PSE’s Meter Upgrade Project is expected to take six years to complete, and we’ll notify you approximately three to five weeks in advance of your installation. For a general timeframe of when your neighborhood will receive new meters, please refer to the maps below.

The electric and natural gas maps below give a high-level overview of the Meter Upgrade Project.

Electric Deployment Map

Click here for an enlarged Electric map

Natural Gas Deployment Map

Click here for an enlarged Gas map

Questions? Please see our FAQs page or contact us. If you received a letter or phone call from us and need to schedule your meter upgrade for a specific day, please call 1-877-773-1770 for electric meters and 1-833-370-3464 for natural gas modules.