PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Maintain your piping

Puget Sound Energy owns the natural gas pipelines up to your meter. From there on, they belong to you. It is your responsibility to maintain them.

For example: If any of your natural gas piping runs underground to serve a hot tub, pool, shop, other building or for a natural gas fueled standby generator — or if your meter is located away from the wall of your building — it needs to be maintained by you.

Buried piping that is not maintained may leak or corrode, creating an unsafe condition. Be sure to periodically inspect buried pipes and if the piping is metallic, inspect for corrosion. Make sure repairs are done immediately. A corrosion-control company or a plumbing or heating contractor can help inspect and repair it.

If you plan to excavate near your buried piping, it must be located in advance and the excavation should be done by hand. A private service can help locate your piping for a fee. A list of private locators can be found on the One Call Concepts website. PSE will locate its lines — those running from the street to your meter – for free. To request locates of PSE lines, call 811 at least two business days before you dig.

If you smell natural gas, call PSE 24/7 at 1-888-225-5773 and we will investigate. For emergencies, call 911.