We’re here to help you during the pandemic
As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.
Need financial assistance and support for your energy bill?
We know some customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:
- We will not be disconnecting customers for non-payment during this time.
- We received approval from the Washington Utilities and Transportation Commission for a waiver that allows PSE to waive late fees.
- We will work with our customers on options such as payment plans and choosing a new bill due date.
- We have multiple bill payment assistance programs available to income-qualified customers.
- In order to help our community partners, the PSE Foundation, which is a nonprofit entity operating independently of PSE but helps communities PSE serves, has donated $250,000 to support relief efforts in the community through the Seattle Foundation as well as donating to foodbanks to cover emergency preparations.
Bill payment assistance
We offer two programs that can provide funds to help you pay your bill or can help you with free home upgrades and repairs.
We understand there are times when it's more convenient to pay a bill in small payments. We're happy to make that arrangement with you.
Budget Payment Plan
Want more predictable energy bills? Our Budget Payment Plan evens out your energy costs throughout the year.
Tools to help manage your bill
Want to be notified when you're using more than you think? Setting up your bill alerts will let you know when your energy usage is trending higher than you're expecting, making sure your bill won't come as a surprise.Set up your bill notifications
Ask an Energy Advisor
The more energy-efficient your home becomes, the lower your bills can be. Talking to one of our Energy Advisors can help you find rebates and savings on energy efficiency upgrades to your living space.Ask an Energy Advisor
Keep an eye on your usage
Your usage graphs can help you pinpoint why you're using more energy. Compare your energy costs and usage or take an online home energy analysis to get a personalized annual energy usage breakdown.View your usage
Looking to lower your utility costs?
Now that you are spending more time at home, here are some tips to help you take control of your energy use and keep utility bills low. These small changes can result in big savings:
- Set your computer to “sleep mode” when it’s not in use. Or even better, turn off your computer at night to save you up to a third of its energy costs
- Turn the thermostat to 68 degrees or lower when you’re at home and awake, and lower 7 to 10 degrees when you’re asleep or away. Install and properly set an ENERGY STAR® qualified smart thermostat to make this happen automatically.
- Clean or replace your furnace or heat pump filters regularly throughout the heating season—about every two months.
- Set the water heater temperature to 120 degrees or the “low” setting.
- Find and fix leaks in fixtures and pipes. If your water heater is leaking, replace it. You can get referrals for a safe, dependable, and efficient Recommended Energy Professional from PSE.
- Wash clothes in cold water and take shorter showers.
- Replace incandescent lighting with ENERGY STAR® qualified light-emitting diode (LED) bulbs and fixtures, particularly in areas you use most. LED bulbs use at least 80 percent less energy while lasting 13-25 years longer than incandescent bulbs. Save instantly with PSE discounts on select LED bulbs and fixtures at participating retailers.
- Avoid over-drying laundry and clean the lint filter every time you use it to decrease drying time. Consider an ENERGY STAR certified appliance.
- Use inexpensive weather-stripping and door sweeps to reduce air leaks around entry doors. For a no-cost fix, roll up a bath towel and hold it against the bottom of the door with a weight.
COVID-19 Precautions, actions, & contact information
Below is list of COVID-19 precautions, actions, and critical contact information from PSE and the state of Washington:
- Read a letter from our President & CEO, Mary Kipp about our commitment to our customers and community.
- With Governor Inslee’s Safe Start Washington county-by-county phased re-opening approach, PSE is gradually returning maintenance and construction crews back into the field and offices. PSE’s highest priority is the health and safety of our employees and communities. As such, we continue to adhere to current CDC guidance regarding COVID-19 while working in our community.
- We are requiring our employees to maintain physical distancing while working in the field and offices. We encourage our customers to do the same when engaging with our employees.
- At this time, we are not disconnecting customers for non-payment. Calls that mention needing payment to avoid disconnection of service are a sign that it is a scam. Learn more on how to protect yourself at pse.com/scamalert
- We have closed the following facilities with no estimated reopening: Snoqualmie Falls Park and Wild Horse Wind Facility and Renewable Energy Center.
- For additional COVID-19 resources available outside of PSE, please visit covid19helpwa.org
- Contact the Washington Utilities and Transportation Commission (WUTC) at 888-333-WUTC (9882), firstname.lastname@example.org, www.utc.wa.gov, or PO Box 47250, Olympia, WA 98504-7250.