PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Planned outages

Between August, 2019 and November, 2019, more outages are planned as we work to upgrade and improve the infrastructure at the Kendall substation. During these outages, which are expected to last five to eight hours each, PSE plans to deploy the battery in an automated fashion to prepare it for the upcoming storm season and improve its ability to respond to unplanned events.

UPDATE: PSE’s first planned outage on August 14 successfully islanded and returned the system to normal, four times, without any on-site intervention. This functionality is required to respond automatically to unplanned outages in the future, and it’s a big success for PSE’s Grid Modernization portfolio.

Next outage details

OVERNIGHT Wednesday, October 2
Up to eight (8) hours in duration
10:00 p.m. – 6:00 a.m.
Maple Falls/Glacier areas
Project manager: Peter McKenzie
1-888-404-8773 |