PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Conservation voltage reductionProviding more efficient power to your home or business

Conservation Voltage Reduction (CVR) is a Grid Modernization technology that allows us to fine-tune the voltage on our lines. This helps PSE increase overall efficiency, reduce our carbon footprint, and better respond to periods of high demand. Best of all, CVR devices optimize voltage behind-the-scenes, without impacting customer experience or requiring them to change their behavior.

How it works

Per the American National Standards Institute (ANSI), the voltage we deliver to customers must fall between 114-126 volts. CVR optimizes the voltage, via regulation devices, to the lower half (114-120 volts) instead of the upper half (120-126 volts). Operating in the lower range produces energy savings without harming consumer appliances and electronics. Similarly, by using power regulation devices, voltage optimization improves the power factor of the distribution grid, minimizing losses and waste.

How we're deploying it

CVR is best utilized in PSE service areas where Advanced Meter Infrastructure (AMI) has already been deployed. That's because it uses AMI's network to monitor voltage on our lines. We're also using CVR primarily on residential voltage loads, versus commercial or industrial. To date, PSE has implemented CVR on 14 substations, with at least three more planned for 2020.