PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 
Take full advantage of your digital account and sign up for paperless billing.

Paperless billing helps you save in many ways.

  • Save time and money. You can view and pay your monthly bill online saving you time, stamps, and a trip to the post office.
  • Reduce Clutter. Your monthly bill arrives electronically in your inbox each month, reducing the amount of clutter in your mailbox.
  • Save the environment. Switching to paperless billing reduces the use of paper which saves the earth's natural resources.
  • Stay organized You'll have around-the-clock online access to 2 years of past bills, payment history and energy usage. No need to file and save old bills.