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PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

PSE will not be disconnecting customers for non-payment during this time.
During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
PSE will work with our customers on options such as payment plans and choosing a new bill due date.
PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

Stay connected, even when the power is out

The new Puget Sound Energy mobile app makes accessing your account information on the go easier than ever. The new mobile app offers new self-service functionality, allowing you to: manage your account preferences, view your energy usage, check your balance, make a payment or setup a payment arrangement with just one click. Also, you can track and report power outages in your neighborhood and check status and estimated restoration times, all in the palm of your hand.