PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Natural gas supply

Puget Sound Energy introduced Washington territory to gas lighting in 1873. Today we operate the state's largest natural-gas distribution system, serving nearly 800,000 gas customers in six counties.

We manage a strategically diversified gas-supply portfolio to reduce financial risks and hold down customers' rates. PSE also controls gas-supply costs by storing gas in large underground facilities, then withdrawing it in winter when customer usage is highest.

All the gas we acquire is transported into our service area through large interstate pipelines owned and operated by another company. Once we take possession of the gas, it is distributed to customers through more than 26,000 miles of PSE-owned gas mains and service lines.

PSE controls its gas-supply costs by acquiring gas, under contract, from a variety of gas producers and suppliers across the western United States and Canada. To obtain gas at the most favorable price, we carefully analyze gas-market trends and conditions, then strategically procure gas under a mix of short-, medium- and long-term contracts. The combined price we pay for natural gas under these contracts is passed along to you at cost, with no mark-up or profit for PSE. Another cost-saving measure involves flexible gas-transportation agreements with suppliers that enable us to selectively purchase gas from favorably priced locations.

We purchase 100 percent of the natural-gas supplies needed to serve our customers. About half the gas is obtained from producers and marketers in British Columbia and Alberta, and the rest comes from Rocky Mountain states.


How natural gas reaches your home

From the wellhead, natural gas can be moved thousands of miles through large-diameter transmission pipelines. Once a supplier's gas reaches our system, it passes through a variety of different components and infrastructure, including city gate stations where a strong odorant is added (for safety reasons) to give the gas its familiar rotten-egg smell. City gate stations also reduce the pressure of gas as it leaves the larger transmission pipeline and enters smaller utility-owned gas mains.

Natural gas schematic

(1) Deep underground deposits of natural gas

(2) are brought to the surface by wellhead pumps

(3) After the gas is processed and purified, it travels along interstate pipelines

(4) Compressor stations are located every 50 to 60 miles to maintain gas pressure

(5) Natural gas often is stored in large underground reservoirs to help meet spikes in demand

(6) Gas eventually reaches a city gate station, where it is metered and 

(7) delivered to customers through a distribution network of local gas mains, small-diameter service lines and, ultimately, customer meters


National Pipeline Mapping System (PHMSA/NPMS)