PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Electric safety tips

  • Know where your home's circuit panel is and how to turn off your breakers and main switch.
  • Never use an oven to heat your home.
  • If you’re using a generator, follow the manufacturer's instructions. See safety tips about portable generators.
  • Check for overhead powerlines when working outdoors around your house. Remember to keep tall ladders, roofing materials and pruning equipment clear of overhead power lines to avoid a hazardous situation.
  • Stay clear of downed power lines.
  • Never climb transmission towers, power poles or substation fences. If a pet is stuck after climbing a power pole, call PSE at 1-888-225-5773 or call 911.
  • Do not sit on the cabinets housing electrical equipment.
  • When getting ready to dig, make sure to call 811 — the free "Call Before You Dig" hotline — to avoid potential hazards with striking or digging around underground utilities.
  • Plant new trees away from overhead power lines.
  • Never climb trees near power lines – even if the power lines are not touching the trees.
  • Avoid flying kites, metallic balloons, drones and radio-controlled toys near power lines. If a kite or Mylar balloon drifts near a power line, let it go. Never try to retrieve anything caught in a power line or from a tree located near a power line.
  • Do not build playhouses or platforms in trees with nearby power lines.
  • Contact PSE if you suspect your meter appears to show signs of Tampering or Diversion.
  • Never install hot tubs, swimming or wading pools underneath or near power lines.