PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
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Ask an Energy Advisor

Have questions about PSE's home charger program? We're here to help. Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

When you charge matters

It’s better for the environment and electrical grid if you charge your electric vehicle when overall demand for electricity is lowest: in the middle of the day or overnight.

Here’s why:

  • By charging your vehicle when electricity consumption is at its lowest, you help reduce the need for additional grid capacity, potentially coming from power plants fueled by nonrenewable sources.
  • On the other hand, by charging in the middle of the day or overnight your electricity is more likely to come from renewable energy sources. That’s because solar power is at its peak midday and wind power is strongest at night.

The best times to charge your electric vehicle

Weekdays: 11 a.m. – 5 p.m, 10 p.m. – 6 a.m.

Weekends: Anytime!

  • Does PSE offer a discount for charging during certain hours?

    While we don’t offer discounts for charging your electric vehicle during certain hours, we’re exploring different methods and incentives around EV charging.

  • How can I schedule charging ahead of time?

    Check your vehicle’s operating manual to see if there’s a built-in charging timer in your vehicle’s computer system. Many electric vehicles allow you to set charging times via the dashboard or entertainment console. If you have a smart charger at home, you can also schedule your charging via the charger’s app or web portal.

  • When should I charge my electric vehicle?

    For most households, it’s easiest to schedule your charging to begin after 10 p.m. so your battery is ready to go the next morning. If you charge during the middle of the day, start charging at 11 a.m. and avoid charging after 5 p.m.

Did you know?

You don’t have to be a night owl to start charging in the middle of the night. Many companies now offer smart chargers with the ability to schedule charging hours ahead of time from the convenience of your mobile device or tablet.