PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

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PSE Covid-19 Response
 
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Ask an Energy Advisor

Have questions about PSE's home charger program? We're here to help. Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.

Home charger program

Spend less time waiting, more time driving

Looking to take your electric vehicle (EV) charging to the next level? PSE’s Up & Go Electric home charger program is an easy, cost-effective way to get faster, reliable charging from the convenience of your home. Qualifying EV drivers receive a Level 2 smart charger with low-cost professional installation, plus the peace of mind that your EV will always be charged up and ready to go when you need it.

This limited-time offer includes:

  • Level 2 (240 volt) smart charger for home charging
  • Professional installation by a trusted PSE Service Partner
  • 75% of installation costs covered by PSE (up to $2,000)
  • Convenience and ease of quickly charging your EV from the comfort of home

The Up & Go Electric home charger program is a pilot designed to help us understand the impacts of EV charging. PSE will use information from this pilot to bring more programs and offers to our customers to support the growth of electric transportation in our region. The program is a five-year pilot; PSE will provide a reliable charger to eligible electric customers, and participants will be required to be enrolled for the duration of the program.

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Update:

The Up & Go Electric home charger program has reached capacity. Thanks to overwhelming interest from our customers, we’re no longer accepting applications at this time.

If you've already submitted an application and have questions about its status, please email evprograms@pse.com. We're continuing to process applications in the order in which they were received and will contact you if your application is accepted and space is available in the program.

To hear about future program offerings – as well as electric vehicle news and events – please sign up for our Up & Go Electric newsletter.