PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Downed power lines

Keep clear of fallen utility wires

If you come across a downed utility wire of any kind, always do the following:

  • Assume it's energized and stay as far away as you can.
    Energized lines can charge the ground near the point of contact and may electrocute you. If you come upon a downed line of any kind, stay at least 35 feet away. Do not attempt to rescue a person or pet.
  • Call 911 or the utility serving the location. For Puget Sound Energy, call 1-888-225-5773.
    Leave everything to utility professionals and emergency personnel.
  • Do not drive over downed power lines.
    Even if they're not energized, downed wires can get entangled with your vehicle and cause further damage.
  • Stay in your car.
    If a power line falls on your vehicle while you're driving, do not exit until you know for sure that the line is de-energized.
  • If you must evacuate, jump away and land with both feet together.
    Do not touch the vehicle while stepping on the ground, as this can create a path for electricity to run through you.
  • Shuffle away to safety.
    Keep your feet together and take small, shuffling steps until you're at least 35 feet away. Taking larger steps can also create a path for electricity to run through you.

To learn more about downed power line safety, watch the video below:

Puget Sound Energy Films