Bill payment and weatherization
Get Help with Your Energy Bills
We offer two programs for residential customers to help pay your electric or natural gas bills. Eligibility is based on your household income and the number of people that live in your home.
Step 1: Select a program
COVID-19 Pandemic Assistance Fund
The Crisis-Affected Customer Assistance Program (CACAP) has been created for customers who have had their household income significantly reduced after March 1, 2020. This $11 million fund provides a one-time bill credit equal to the cost of the energy your home used from March to August 2019 (up to $1,000). You can apply for CACAP while funds are available. Learn more on our FAQ page.
PSE Home Energy Lifeline Program (HELP)
This provides qualified customers with bill-payment assistance beyond the Washington state LIHEAP program. HELP is for customers who are experiencing financial hardship due to circumstances not related to COVID-19.
Step 2: Gather documentation
Make sure to have a copy of your photo identification and proof of reduced income or unemployment to upload.
Step 3: Apply
If you have a PSE digital account, you can begin your application by clicking GET STARTED below. Log in and select "Request Assistance" from the menu to choose either the HELP or CACAP program.
Get Help with Upgrading Your Home and Lower Your Energy Bills
PSE's Weatherization Assistance Program helps protect your home and its interior from external elements including the cold climate. This income-based program provides free upgrades for single family homes, manufactured homes or eligible apartment buildings. Upgrades include insulation, roof repairs, duct sealing and much more.
To get started, contact your local agency, listed below.
You may qualify for CACAP, PSE HELP and LIHEAP programs if your net monthly income does not exceed the limits listed in the table below:
Use these numbers as a guide only. For PSE HELP and LIHEAP contact your local agency to begin the application process or get help with questions.
TIP: If you do not qualify for CACAP or HELP at this time, ask your agency about Weatherization.
Number of Persons in Household
Maximum Current Monthly Net Income Limit*
Maximum Monthly Net Income Limit**
Qualifying Monthly Net Income Limit
PSE Weatherization Assistance
Qualifying Monthly Income Limit
*Monthly household income after taxes and other authorized deductions.
**After taxes and other authorized deductions. Other conditions apply. If your situation is different, please call.
If you do not qualify for CACAP or HELP because your household income exceeds the maximum limit, please refer to our Efficiency Boost program to learn about other increased rebates for income-qualified customers.”
Find my local agency
Find the agency in your County and contact them to qualify for HELP or Weatherization.
Multi-Service Center (for South King)
Hopelink (for North and East King) hopelink.org/energy
The Byrd Barr Place (Seattle residents)
Seattle Office of Housing (Seattle residents)
360-736-1800 ext. 4100
360-438-1100 ext. 2100
253-798-4400 ext. 3
Housing Authority of Skagit County
360-438-1100 ext. 1144
360-438-1100 ext. 2100
Salvation Army Warm Home Fund
Help those in need with short-term bill payment assistance to PSE customers facing financial difficulties. Administered by The Salvation Army, the fund includes voluntary contributions from our customers, employees and investors. To donate to the Warm Home Fund, include a little extra in your next bill payment; just specify the amount on your online payment page or payment stub.DONATE NOW