Let us help get you back on track

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As the pandemic continues to impact our communities, we understand the ongoing struggles facing our customers. Paying bills can be stressful, but especially during these uncertain times. As you and your family manage the impacts of the pandemic, we want you to know we’re here to help

COVID Bill Assistance

We've launched an assistance program for our customers who may have been impacted by the pandemic. It’s called CACAP and if you qualify, we’ll credit your account for past-due balances up to $2,500. If you’ve applied before, even if you’ve already received assistance, we encourage you to reapply, as you may qualify for additional support. Also, by applying for CACAP, we will automatically start your application for HELP, our other energy assistance program, which may provide you with additional financial assistance. Contact your local Community Agency to complete the HELP application.

EligibilityStep 1: Eligibility
  • See if your net income qualifies

    You may qualify for PSE HELP and LIHEAP programs if your net monthly income does not exceed the limits listed in the table below:

    Use these numbers as a guide only. For PSE HELP and LIHEAP contact your local agency to begin the application process or get help with questions.


    Tip: If you do not qualify for HELP at this time, ask your agency about Weatherization.

    Number of Persons in Household

    Maximum Monthly Net Income

    Maximum Monthly Net Income Limit**
    Valid 10/1/20—9/30/21

    Federal LIHEAP
    Qualifying Monthly Net Income Limit
    Valid 10/1/20—9/30/21

    PSE Weatherization Assistance
    Qualifying Monthly Income Limit



















































    *Monthly household income after taxes and other authorized deductions.
    **After taxes and other authorized deductions. Other conditions apply. If your situation is different, please call.

    If you do not qualify for HELP because your household income exceeds the maximum limit, please refer to our Efficiency Boost program to learn about other increased rebates for income-qualified customers.

DocumentsStep 2: Documents

You will need the following to complete your CACAP application:

  • Photo ID
  • The appropriate income documentation from the table below

If you receive:
Then provide the following documentation:

Social Security/SSI/SSD Income
Current year award letter

Earned Income
1-3 months paystubs prior to current month

Pension/retirement income
Current year award letter or 1-3 months bank statements

DSHS cash benefit (TANF/GAU)
Current year award letter

Child support / cash income
Self-declaration in the application

Bank statement for the 1-3 months prior to the current month

Self-employed/other income

No household income

*Email to CACAP@PSE.com your completed, signed declaration form(s).


ApplyStep 3: Apply

If you have a PSE digital account, you can begin your application.



Payment Arrangements

If you don’t qualify for assistance, you still have options. By creating a payment plan, you don’t have to pay your outstanding bill all at once. Make a plan that works for you. We’ll work with you to come up with a manageable payment schedule with a realistic timeline for up to 18 months.


Other Assistance Options

We have other bill assistance, home weatherization programs, along with information on Federal and non-profit programs


CACAP Program information:

Frequently asked questions

CACAP Application Video