PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Report a street light problem

If you notice a street light that's not operating properly, and it is not due to an emergency circumstance (i.e. flooding, downed power line, earthquake, etc.), please use the form below to report the problem. We'll respond to your email in the order that it is received, Monday through Friday. Unexpectedly high volumes may result in a delayed response.

Depending on the complexity of the issue, we may respond to you via email. However, in order to best serve you, we may need to contact you by phone.

 

Contact information
Street light information