PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response
 

Report a gas emergency

Leave the area before calling

If you suspect a gas leak, leave the area immediately. Once you are at a safe distance call us at 1-888-225-5773 or call 911.

Never use devices that can generate a spark, such as a light switch, garage door opener or a land line, near a gas leak.

 

No heat?

If your furnace is clicking on and off or you have a concern about your gas service, call us at 1-888-225-5773.

 

Call 811 before you dig

Remember! Everyone must call 811 at least two business days before digging. For more safety and emergency preparedness tips, visit our safety page.