PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Outage map

Restoration times are estimates only. While we work on restoring power, the estimated restoration time will read "under investigation." In a major storm or event, it can take 24 hours or longer to provide accurate information. It may take up to 20 minutes after reporting your outage before it shows up on the outage map.

For information about specific outages, click on the map pins or "list view" below to see estimated restoration times, outage cause and status.

outage count Outages:
Estimated total customers affected:Total customers affected:
List view of outages


legend icon for multiple outages

Multiple Outages

Numbered pins indicate outages in multiple and adjacent locations. Click on the pin to zoom in on specific outages.
outage pin for the legend

Outage Location

Red pin indicates the approximate location affected by an outage. Click on the pin to view outage details.
legend icon for home power on and off

Outage Status

Sign in to your account to view whether power is on or off at your home or business. An orange pin indicates power is off. A green pin indicates power is on.
legend neighborhood

Neighborhood Affected

Zoom in to view your neighborhood. Red-shaded shape indicates the affected area. Click on it to view outage details. Shaded areas may overlap if there is another outage in close proximity.

Status definitions

  • Outage reported: Needs assessment.
  • Waiting for repairs: Cause identified; waiting for crew to be dispatched.
  • Crew assigned: Work scheduled; crew arrival time dependent on other jobs.
  • Repair crew on site: A crew is onsite making repairs.

Outage FAQ

For more information about the outage map and power restoration, visit the outage FAQs.