PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Participating in the Carbon Balance program lets you reduce your carbon footprint by purchasing third-party verified carbon offsets from local projects that work to reduce or capture greenhouse gases. For as little as $3 a month added to your monthly bill, you can help reduce greenhouse gas emissions in the Northwest.

Residential natural gas customers can purchase offset blocks for $3 each. With each block equivalent to removing 400 pounds of carbon dioxide from the environment, the average customer can be carbon neutral for as little as $6 per month.

PSE does not make a profit on the Carbon Balance program.

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Have questions or need help with the Carbon Balance program? We're here to help!

Featured program resource

Purchasing carbon offsets sourced from certified* environmentally responsible energy projects in the Northwest allows Carbon Balance to support local programs such as:

  • The Winston Creek Forest Carbon Project, Lewis County, WA

Winston Creek is an innovative forest management project, the largest forest carbon project on the voluntary market in Washington State. The forest owner, Port Blakely, seeks to address greenhouse gas emissions by increasing the ability of its forest to sequester carbon.

By using environmentally sustainable practices that involve extending forest harvest rotation age by twenty years, Port Blakely is doubling the biomass of its forest. Ensuring these trees aren't cut down in the prime of their ability to sequester carbon, provides for older, larger trees that have a much greater capacity to store carbon dioxide and make oxygen.

*The Winston Creek Forest Carbon Project offsets are certified through the American Carbon Registry.

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