PSE COVID-19 Response

As a provider of an essential service, we are working to ensure we are here for our customers, our community and our employees as coronavirus impacts the region.

We know some of our business and residential customers might be worried about paying their bills. Here are measurable actions we’ve taken on behalf of our customers:

  • PSE will not be disconnecting customers for non-payment during this time.
  • During Governor Inslee’s “Stay Home – Stay Healthy” order, PSE will only respond to emergency and make-safe situations which require restoration of power or natural gas such as: outages, natural gas leaks/odors, and low-hanging wire. We will also be working to support the essential facilities and services as listed in Governor Inslee’s critical infrastructure throughout our community.
  • PSE will work with our customers on options such as payment plans and choosing a new bill due date.
  • PSE has an energy assistance portal to facilitate access to funds available to income qualified customers.
  • PSE is requiring our employees to maintain social distancing while working in the field. We encourage our customers to do the same when engaging with our employees.

PSE Covid-19 Response

Payment and billing options

From going paperless to setting up a monthly withdrawal, you have several options for how to receive and pay your bill.

Pay online

Sign in now to get access to your PSE online services, including billing and payment options, energy usage reports, communication preferences, online services, and more.

Accepted forms of payment:

Pay by phone

Pay your bill over the phone using a credit or debit card or bank check.


Estimated time to post to account: 1-2 business days

pay by mail
Pay by mail

Send your check, money order or cashier's check payment through the mail. Address your payment to:

  • Puget Sound Energy
  • BOT-01H
  • P.O. Box 91269
  • Bellevue, WA 98009-9269

Estimated time to post to account: Varies - can take up to 7 business days

Pay in person

Visit one of our PSE pay stations to pay your bill in person using cash, check, pin based debit or money order (varies by location).

Estimated time to post to account: 1-2 business days

Billing options and payment assistance

Budget Payment Plan

Spread your energy costs over a 12-month period. Learn more about the Budget Payment Plan.


Paperless billing

Receive your bills electronically. Sign in to your online account and select "Paperless Billing."


Payment arrangements

Pay your bills in smaller, multiple payments over time. Sign in or create an account to see if you're eligible.


Low income assistance

Learn about the programs available and eligibility requirements.

Change bill due date

Request the date range that works for you by selecting a new bill due date on the settings page.