Sure! Go to "Start, Stop or Move Service" under the "Account & Billing" tab on the homepage to open a new account, stop service or transfer your service to a new location within our service area. 

Closed accounts will remain on PSE for 120 days from the date of last activity and will then be automatically removed if there is a $0 balance.

Creating an online account is easy! Go to the homepage

You can view up to 24 months of past bills on an active account.

1. Sign in to your PSE account
2. If more than one account is displayed, select the one you wish to view
3. Select "Payment History"
4. Click "Bill PDF"

If you've forgotten your username or password, go to "Sign In" at the top of the PSE homepage. Select whether you forgot your username or password and enter the requested information. We'll send you an email with reset instructions. 

PSE is currently unable to accept credit cards for AutoPay. However, you can make payments directly from your bank account. Simply sign in to your PSE account and make a one-time payment, or schedule automatic payments with a maximum payment limit. 

Yes, you can specify a limit to control the maximum amount withdrawn via AutoPay. If the bill exceeds this limit, you will get an email or text message notifying you that the bill exceeded the limit and you need to manually schedule your payment.  

Yes, we offer two automatic payment options: AutoPay and Automatic Funds Transfer (ATF)

AutoPay 
Manage your monthly payments online by signing into your online account and setting up AutoPay. You can make a one-time payment or schedule recurring payments from your bank account and set a maximum payment limit. Your total amount due will be paid unless it exceeds the payment limit you have set.*    

You can also use AutoPay to enroll in paperless billing and sign up for email notifications.   

*If the billed amount exceeds the limit you set you will receive an email notification to review the charges. Upon reviewing the bill, you can schedule a payment manually. You will receive confirmation of the payment date and amount. Your usual automatic payments will resume after that. 

Automatic Funds Transfer (AFT) 
Set up AFT by contacting PSE at 1-888-225-5773. Please allow 1-2 billing cycles for the process to be activated.

To enroll or change your enrollment in Automatic Funds Transfer, contact PSE at 1-888-225-5773. To cancel AFT, contact PSE at 1-888-225-5773.

To add a new bank account online:
1. Sign into your online PSE account
2. Select “My Account” under Account & Billing
3. Select “Pay Now” and then "Pay with Bank Account"
4. Select “View Bank Accounts” under Options
5. Select “Add Bank Account” under Options
6. Fill in all the necessary information in the required fields
7. Select “Continue”
8. Confirm Bank Account and select “OK”

To change your name on your bank account online:
1. Under Options, select "Change" and make changes
2. Click "Continue"
To make changes for any other bank account information, add a new account

To delete bank account
1. Under options, select “Delete”
2. Select the appropriate payment option and proceed accordingly
3. Click “Continue”

To set up AutoPay:
1. Sign into your online PSE account
2. Select “My Account” under Account & Billing
3. Select “Pay Now” and then "Pay with Bank Account" Note: You will have an option to exit prior to making a payment
4. If terms and conditions are displayed, review and approve as applicable
5. Click the "view/change" link located under "Worry-free Options" in the bottom right. If you have multiple accounts, click the "Set up automatic payment" link

To set up Automatic Funds Transfer:
• To enroll or change your enrollment, contact Customer Service at 1-888-225-5773. You'll need to provide the routing number and checking or savings account number from your bank.
• To cancel AFT, contact Customer Service at 1-888-225-5773.

AutoPay
1. Sign into your online PSE account
2. Select “My Account” under Account & Billing
3. Select “Pay Now” and then "Pay with Bank Account" Note: You will have an option to exit prior to making a payment
4. If terms and conditions are displayed, review and approve as applicable
5. Click the "view/change" link located under "Worry-Free Options" in the bottom right. If you have multiple accounts, click the "Set up automatic payment" link
6. If you are set up for AutoPay, it will display how the AutoPay is set up

Automatic Funds Transfer (AFT)
Your bill stub will show the word "automatic" in the amount due box.

Your bank's bill payment service
To see if your account is set up for automatic payments through your bank, contact your personal bank.

Both AutoPay and Automatic Funds Transfer allow you to make automatic monthly payments.

AutoPay
Manage your monthly payments online by signing into your online PSE account and setting up AutoPay. You can make a one-time payment or schedule recurring payments from your bank account and set a maximum payment limit. Your total amount due will be paid unless it exceeds the payment limit you have set.*

*If the billed amount exceeds the limit you set you will receive an email notification to review the charges. Upon reviewing the bill, you can schedule a payment manually. You will receive confirmation of the payment date and amount. Your usual automatic payments will resume after that.

Automatic Funds Transfer (AFT)
Set up AFT by contacting PSE at 1-888-225-5773. Please allow 1-2 billing cycles for the process to activate.

With AFT set up, your full amount due is paid each month from your checking account. You can't set a maximum payment limit. Your bill will display how much will be taken out of your checking account and when.

To cancel or make changes to an existing AFT agreement, call 1-888-225-5773

Once you set up AutoPay, it does not take effect until the next billing statement. If a bill is currently due, you will need to schedule your payment manually. 

To start, we estimate the total annual cost of energy usage at your location, divide that cost by 12 months, and bill for the average monthly cost. If you have lived at the location for less than 1 year, the monthly average payment will reflect usage by previous occupants. If the location is new construction, the monthly average payment will be based on usage at similar locations.

As the year progresses, we review your actual energy usage and monthly payment amount in March, June, and November. If your actual energy usage is higher or lower than the estimate, then your monthly Budget Payment Plan payment amount may increase, decrease, or remain the same at those times.

Finally, in June we determine if you over- or under-paid for energy used for an entire year (from June to June). If you over-paid, then you will receive a refund or credit. If you under-paid, you will be billed for the outstanding balance.

We recommend living at the premise for at least 1 year before enrolling in the Budget Payment Plan. This ensures the usage is based on your own consumption. However, this is not required. If you have lived at the premise for less than 1 year and choose to enroll, the Budget Payment Plan payment amount is based on the previous 12 months of usage for the premise.

If you enroll in the Budget Payment Plan and have both gas and electric service – the plan payment will include both. It is not possible to have only one (electric or gas) on the Budget Payment Plan.

If the premise is on Bi-Monthly billing, the Budget Payment Plan payment will be due every two months.

You will be removed from the Budget Payment Plan if no payments are received for 2 consecutive billing periods.

Yes. If you have lived at the location for less than 1 year, the monthly average payment will reflect usage by previous occupants. If the location is new construction, the monthly average payment will be based on usage at similar locations.

You can cancel the Budget Billing Plan at any time. Payment for any outstanding balance on the account is due at the time of cancellation. You cannot re-start the Budget Billing Plan for 6 months after cancellation.

To remain on the Budget Payment Plan, payments must be made on-time. If you are removed from the plan due to failure to pay, then the entire balance will be due at that time.

No, the Budget Payment Plan does not reduce your energy costs. The Budget Payment Plan payment is based on average energy usage for 1 year, so it smooths-out your payments – avoiding the unplanned high bills that come with events such as hot or cold weather.

1. Sign in to your online account and go to "My Settings"

2. Under "Billing Preferences" click "Unenroll" next to the paperless billing option 

3. When the pop-up appears, select the option to switch back to paper bills.

You will now begin receiving your bills by mail.

1. Sign in to your online account and go to "My Settings"
2. Under "Billing preferences" click "Sign up" next to the paperless billing option
3. To confirm enrollment, select "OK."
4. Please remember to add myaccount@pse.com to your approved senders list.

You can view up to 24 months of past bills on an active account.

1. Sign in to your PSE account
2. If more than one account is displayed, select the one you wish to view
3. Select "Payment History"
4. Click "Bill PDF"

Save the PDF to your computer and print the file (rather than printing it from the "Preview" view.) 

You may need Adobe^® Reader^®. You can download the reader for free.

If you receive this message, it means your account is already enrolled through another third-party vendor, such as your bank.

We offer options of paying weekly, bi-weekly and monthly. To see if you are eligible and to set up payment arrangements, sign in to your online account and select "Payment arrangements" on the "Payment options" page.

We offer bill-payment assistance programs for income-eligible customers who need help with their bills.

Payments made after 1 p.m. are scheduled for 2 business days later to provide time for the bank to send funds. If you are pending disconnection, please call Customer Service at 1-888-225-5773.

Payment posting times depend on how you made the payment. Please visit the Ways to Pay page for more information. If you are pending disconnection, call Customer Service at 1-888-225-5773.

Simply sign in to your account to see your account balance and due date, and make a payment. 

Please contact Customer Service and we'll be happy to help you out. We'll need the date of payment, dollar amount of payment and the payment method.

To see what you owe on your payment arrangement, sign in to your online account and select "Make/Manage Payment."

We will receive notice that you've made a payment, however, payment posting times depend on how you made the payment. If you are pending disconnection, please call Customer Service at 1-888-225-5773.

Yes! See our energy-saving tips for ideas on how to reduce your usage and lower your bill. 

See our payment assistance guide for a breakdown of who is eligible for PSE HELP, the federal low-income home energy assistance program and other forms of aid.

Puget Sound Energy offers two programs to help lower bills, the PSE HELP program and the Weatherization Assistance Program. See our payment assistance guide for more information. 

You can choose to make a donation to PSE's Warm Home Fund. You can donate a set amount with each payment to PSE's Warm Home Fund on a recurring basis.

This amount will be withdrawn each month along with the monthly statement amount.

Yes! You can pay online by credit or debit card or through AutoPay on your PSE account without enrolling in paperless billing. 

You can receive a paper bill in the mail while making (paperless) automatic payments through Automatic Funds Transfer (AFT). 

You can be enrolled in paperless billing and print a paper copy of your bill as needed.

We offer several options for you to pay your bill:

Online: Sign in to your online PSE account and pay with a credit/debit card, AutoPay, bank withdrawal, or bill management with Doxo. Commercial customers also have the option of Electronic Data Interchange. 

By phone: Call us at 1-888-225-5773.

By mail: Fill out the credit card information on your bill stub, or enclose a check the stub and mail it to Puget Sound Energy, BOT-01H, P.O. Box 91269, Bellevue, WA 98009-9269.

In person: Check out our pay station map to find a location near you.

If the payment was made using an online PSE account:

1. Sign into your online PSE account
2. Select “My Account” under Account & Billing
3. Select “Pay Now” and then "Pay with Bank Account"
4. If terms and conditions are displayed, review and approve as applicable
5. Scroll to the "Recent Payment" section, which is located on the right
6. Click "Change" or "Cancel" under the scheduled payment and follow the prompts

If payment was made using BillMatrix (credit or debit card) you will not be able to change or cancel the payment.

No. You can pay your PSE bill online or over the phone using your credit or debit card with no extra fees.* 

*There is a third-party transaction fee of 2.7% of the payment amount for large commercial customers.