Sure! Go to Start, Stop or Move Service to open a new account, stop service or transfer your service to a new location within our service area. 

Closed accounts will remain on PSE for 120 days from the date of last activity and will then be automatically removed if there is a $0 balance.

Creating an online account is easy! Set up your account now.

You can view up to 24 months of past bills on an active account.

1. Sign in to your PSE account
2. If more than one account is displayed, select the one you wish to view
3. Select "Payment History"
4. Click "Bill PDF"

If you've forgotten your username or password, go to "Sign In" at the top of the PSE homepage. Select whether you forgot your username or password and enter the requested information. We'll send you an email with reset instructions. 

Yes. Through PSE, you can set up AutoPay with any major credit card, PayPal account or directly through your bank account.

Coming Soon - You will also be able to set up AutoPay with a Venmo account by adding the account to your Wallet through the PSE mobile app.

No. AutoPay will pay your total amount due on the bill due date, regardless of the amount. If you would like to view your bill before the auto payment is made, you can opt-in to receive a notification between 1 and 5 days before your payment is processed. If you choose to receive this notification, you'll also have an opportunity to cancel or update your AutoPay.

Yes. There are two automatic payment options:
AutoPay and Automatic Funds Transfer (AFT)

AutoPay

Manage your monthly payments online by signing into your online account, clicking Set up AutoPay, and entering the necessary details for AutoPay. You can schedule your monthly payments to be paid by bank account, credit card, or PayPal account.

Coming Soon - You will also be able to set up AutoPay with a Venmo account by adding the account to your Wallet through the PSE mobile app.

Automatic Funds Transfer (AFT)

AFT withdraws the full amount due directly from your checking account. You can also replace your AFT with AutoPay by following the directions above to enroll in AutoPay online. If you are currently enrolled in Automatic Funds Transfer, and would like to cancel or update your enrollment, contact PSE at 1-888-225-5773.

If looking for automatic payments, you can set up AutoPay with a credit card, bank account, or PayPal.

Coming Soon - You will also be able to set up AutoPay with a Venmo account by adding the account to your Wallet through the PSE mobile app.

You can also replace your AFT with AutoPay by following the directions above to enroll in AutoPay online.  If you are currently enrolled in Automatic Funds Transfer, and would like to cancel or update your enrollment, contact PSE at 1-888-225-5773. 

To set up AutoPay:

1. Sign in to your online PSE account
2. Select “Set up AutoPay”
3. Select your PSE account and click the "Continue" button
4. Add or select a payment method and click "Continue"
5. Enter start and end date (optional)
6. Enter a recurring contribution amount for Warm Home Fund (optional)
7. Select the checkbox to authorize this scheduled payment
8. Select the "Create AutoPay" button

To update the payment method on your existing AutoPay schedule:

1. Sign in to your online PSE account
2. Select “Set up AutoPay”
3. Select "Edit" next to Payment Details for the account you'd like to update
4. Choose your preferred payment method or "Add a Payment Method"

To cancel the AutoPay schedule:

1. Sign in to your online PSE account
2. Select “Set up AutoPay”
3. Select "Edit" next to the Schedule number
4. Select "Remove Schedule"
5. Select "Confirm"

To set up AutoPay:

1. Sign in to your online PSE account
2. Select “Set up AutoPay”
3. Select your PSE account and click the "Continue" button
4. Add or select a payment method and click "Continue"
5. Enter start and end date (optional)
6. Enter a recurring contribution amount for Warm Home Fund (optional)
7. Select the checkbox to authorize this scheduled payment
8. Select the "Create AutoPay" button

AutoPay

1. Sign in to your online PSE account
2. If you are enrolled in AutoPay, you will see a link below the balance that is due on your account stating: "You are enrolled in AutoPay"
3. If you are not enrolled in AutoPay, the link will read: "Manage AutoPay"
4. For more details about your AutoPay enrollment, select "You are enrolled in AutoPay"
5. After enrolling in AutoPay, your bill stub will display the phrase "AutoPay" in the amount due box.

Automatic Funds Transfer (AFT)

Your bill stub will display the "automatic withdrawal" phrase in the amount due box.

Your bank's bill payment service

Contact your personal bank to see if your account is set up for automatic payments.

Both AutoPay and Automatic Funds Transfer allow you to make automatic monthly payments.

AutoPay

You can easily manage your monthly payments online through AutoPay. Start by signing in to your online PSE account and setting up AutoPay. With this payment feature, you can make your payment via your bank account, credit card, or PayPal account. Your bill will display how much will be paid and when. You can also edit your AutoPay, skip a month, or cancel it online at any time.

Coming Soon - You will also be able to set up AutoPay with a Venmo account by adding the account to your Wallet through the PSE mobile app.

Automatic Funds Transfer (AFT)

With AFT set up, your full amount due is paid each month from your checking account. Your bill will display how much will be taken out of your checking account and when.

To cancel or make changes to an existing AFT agreement, call 1-888-225-5773

After you set up AutoPay, it will not take effect until the next billing statement. If a bill is currently due, you will need to schedule your payment manually.

To start, we estimate the total annual cost of energy usage at your location, divide that cost by 12 months, and bill for the average monthly cost. If you have lived at the location for less than 1 year, the monthly average payment will reflect usage by previous occupants. If the location is new construction, the monthly average payment will be based on usage at similar locations.

As the year progresses, we review your actual energy usage and monthly payment amount in March, June, and November. If your actual energy usage is higher or lower than the estimate, then your monthly Budget Payment Plan payment amount may increase, decrease, or remain the same at those times.

Finally, in June we determine if you over- or under-paid for energy used for an entire year (from June to June). If you over-paid, then you will receive a refund or credit. If you under-paid, you will be billed for the outstanding balance.

We recommend living at the premise for at least 1 year before enrolling in the Budget Payment Plan. This ensures the usage is based on your own consumption. However, this is not required. If you have lived at the premise for less than 1 year and choose to enroll, the Budget Payment Plan payment amount is based on the previous 12 months of usage for the premise.

If you enroll in the Budget Payment Plan and have both gas and electric service – the plan payment will include both. It is not possible to have only one (electric or gas) on the Budget Payment Plan.

If the premise is on Bi-Monthly billing, the Budget Payment Plan payment will be due every two months.

You will be removed from the Budget Payment Plan if no payments are received for 2 consecutive billing periods.

Yes. If you have lived at the location for less than 1 year, the monthly average payment will reflect usage by previous occupants. If the location is new construction, the monthly average payment will be based on usage at similar locations.

You can cancel the Budget Billing Plan at any time. Payment for any outstanding balance on the account is due at the time of cancellation. You cannot re-start the Budget Billing Plan for 6 months after cancellation.

To remain on the Budget Payment Plan, payments must be made on-time. If you are removed from the plan due to failure to pay, then the entire balance will be due at that time.

No, the Budget Payment Plan does not reduce your energy costs. The Budget Payment Plan payment is based on average energy usage for 1 year, so it smooths-out your payments – avoiding the unplanned high bills that come with events such as hot or cold weather.

1. Sign in to your online account and go to "My Settings"

2. Under "Billing Preferences" click "Unenroll" next to the paperless billing option 

3. When the pop-up appears, select the option to switch back to paper bills.

You will now begin receiving your bills by mail.

1. Sign in to your online account and go to "My Settings"
2. Under "Billing preferences" click "Sign up" next to the paperless billing option
3. To confirm enrollment, select "OK."
4. Please remember to add myaccount@pse.com to your approved senders list.

You can view up to 24 months of past bills on an active account.

1. Sign in to your PSE account
2. If more than one account is displayed, select the one you wish to view
3. Select "Payment History"
4. Click "Bill PDF"

Save the PDF to your computer and print the file (rather than printing it from the "Preview" view.) 

You may need Adobe^® Reader^®. You can download the reader for free.

If you receive this message, it means your account is already enrolled through another third-party vendor, such as your bank.

We offer options of paying weekly, bi-weekly and monthly. To see if you are eligible and to set up payment arrangements, sign in to your online account and select "Payment arrangements" on the "Payment options" page.

We offer bill-payment assistance programs for income-eligible customers who need help with their bills.

Payments made after 1 p.m. are scheduled for 2 business days later to provide time for the bank to send funds. If you are pending disconnection, please call Customer Service at 1-888-225-5773.

Payment posting times depend on how you made the payment. Please visit the Ways to Pay page for more information. If you are pending disconnection, call Customer Service at 1-888-225-5773.

Simply sign in to your account to see your account balance and due date, and make a payment. 

Please contact Customer Service and we'll be happy to help you out. We'll need the date of payment, dollar amount of payment and the payment method.

To see what you owe on your payment arrangement, sign in to your online account and select "Make/Manage Payment."

We will receive notice that you've made a payment, however, payment posting times depend on how you made the payment. If you are pending disconnection, please call Customer Service at 1-888-225-5773.

Yes! See our energy-saving tips for ideas on how to reduce your usage and lower your bill. 

See our payment assistance guide for a breakdown of who is eligible for PSE HELP, the federal low-income home energy assistance program and other forms of aid.

Puget Sound Energy offers two programs to help lower bills, the PSE HELP program and the Weatherization Assistance Program. See our payment assistance guide for more information. 

You can choose to make a donation to PSE's Warm Home Fund. You can donate a set amount with each payment to PSE's Warm Home Fund on a recurring basis.

This amount will be withdrawn each month along with the monthly statement amount.

Yes! You can pay online by credit or debit card or through AutoPay on your PSE account without enrolling in paperless billing. 

You can receive a paper bill in the mail while making (paperless) automatic payments through Automatic Funds Transfer (AFT). 

You can be enrolled in paperless billing and print a paper copy of your bill as needed.

We offer several payment options for you to pay your bill:

Online:

Sign in to your online PSE account and pay with a credit/debit card, bank withdrawal, or PayPal. Commercial customers also have the option of Electronic Data Interchange. You can also set up AutoPay or schedule a one-time payment for a future date.

Coming Soon - You will also be able to pay your bill with a Venmo account by adding the account to your Wallet through the PSE mobile app.

By phone:

Call us at 1-888-225-5773.

By mail:

Enclose a check with the bill stub and mail it to Puget Sound Energy, BOT-01H, P.O. Box 91269, Bellevue, WA 98009-9269.

In person:

Check out our pay station map to find a location near you.

To cancel or change a payment that was scheduled for a future date:

1. Sign in to your online PSE account
2. Select “Pay Now”
3. Click on the "Scheduled Payments" tab, which will show completed and scheduled payments for a future date.
4. Click "Change" or "Cancel" under the scheduled payment and follow the prompts.

If your payment is complete, you can view your payment history on your online PSE account by clicking on Payment History. If you require further assistance please contact PSE at 1-888-225-5773.

Large commercial customers will be charged a third-party transaction fee of 2.65% of the payment amount.