Sure! Go to "Start, Stop or Move Service" under the "Account & Billing" tab on the homepage to open a new account, stop service or transfer your service to a new location within our service area. 

The Budget Payment Plan allows you to plan predictable bills to avoid a spike in heating costs in winter with fixed monthly payments on your PSE bill year round.         

•Your monthly payment is based on your previous energy usage. We review your account during the Budget Payment Plan period and may adjust your monthly payment up or down based on your energy use. These adjustments help reduce the chance of a large true-up amount at the end of your Budget Payment Plan in June.

•During the true-up month for your Budget Payment Plan, we will bill you for your actual energy use that month and adjust for any difference from the previous 11 months. 

Yes, we offer two automatic payment options: AutoPay and Automatic Funds Transfer (ATF)

AutoPay 
Manage your monthly payments online by signing into your online account and setting up AutoPay. You can make a one-time payment or schedule recurring payments from your bank account and set a maximum payment limit. Your total amount due will be paid unless it exceeds the payment limit you have set.*    

You can also use AutoPay to enroll in paperless billing and sign up for email notifications.   

*If the billed amount exceeds the limit you set you will receive an email notification to review the charges. Upon reviewing the bill, you can schedule a payment manually. You will receive confirmation of the payment date and amount. Your usual automatic payments will resume after that. 

Automatic Funds Transfer (AFT) 
Set up AFT by contacting PSE at 1-888-225-5773 or by completing this authorization form and returning it, along with a voided check, to PSE. Please allow 1-2 billing cycles for the process to activate.     

Please contact us at mybusiness@pse.com for more information on this.

If you’re a large-business customer, you may be eligible for natural gas transportation—meaning that you can purchase your natural gas from a third-party marketer and have it delivered by PSE. If you intend to switch to this option, PSE requires 60 days’ notice of your intent.

To become a natural gas transportation customer, you must enter into a one-year delivery contract with PSE and install a telephone line for PSE telemetering equipment at your natural gas meter.

Natural gas rate schedules for transportation customers include Schedules 31T, 41T,  85T, 86T and 87T 

There may be certain charges/credits associated with a transportation rate schedule. Contact your PSE account representative for details.

Your electric rate schedule (or plan) can only change once in any 12-month period. Your demand usage should be reviewed every month to verify that your current schedule remains appropriate to your business’s needs, provided that your schedule has not changed within the previous 12 months.

If your voltage requirements change, your business and PSE will need to install different equipment and electric service at your site. Typically, this means that your rate schedule hasn’t changed within the previous 12 months—and if so, your schedule can change on the date of the voltage change.

Your natural gas rate schedule can change once per year.

No. You can report a power outage without a PSE account.

For the best experience, sign in with your PSE account to track and report outages, check status updates and get estimated restoration times for your service addresses.

If you do not have a PSE account, you can still report an outage with a verified service address.

You can create a free PSE account here.

Yes. The outage map is a service we provide for Puget Sound Energy customers and only reflects power outages within PSE’s electric service area.

Click on a pin or shaded shape to view the estimated restoration time for an individual outage.

You can match the number on your PSE bill with the number on your meter to verify that your electric and natural gas meter are correct.

If you suspect that your Meter may have been tampered with you should contact PSE. More information can be found at our Meter Tampering and Diversion information page.

Sure! Go to "Start, Stop or Move Service" under the "Account & Billing" tab on the homepage to open a new account, stop service or transfer your service to a new location within our service area. 

Creating an online account is easy! Go to the homepage

You can view up to 24 months of past bills on an active account.

1. Sign in to your PSE account
2. If more than one account is displayed, select the one you wish to view
3. Select "Payment History"
4. Click "Bill PDF"

Sign in to your online account and visit "My Settings" to update your contact information and notification preferences. 

You can control preferences for alerts and notifications within your online account.

Sign in and visit "My Settings" to update your contact information and notification preferences. 

Sign in to your online PSE account and click on "View My Account." Select "My Settings" to update your mailing address, email or phone number. 

Sign in to your online PSE account and click on "View My Account." Select "My Settings" to update your mailing address, email or phone number. 

In most cases, you can sign up your home or business online.

You can also enroll by contacting a PSE Energy Advisor at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m.

Yes! By increasing the amount of power generated from renewable resources you:

• Reduce the region's dependence on fossil fuels

• Help to build or buy a wider range of renewable energy sources in our region

• Raise community awareness about the benefits of renewable energy so that it becomes readily available at a lower cost

• Support the local economy by helping to create green jobs right here in Washington and in the Pacific Northwest

You can learn more on our scams webpage. To report a scam, please contact us. We'll ask for your account details and details about the scam, like the time of the call and what the scammer asked you to do.

It's easy to start service with PSE. If you already have a PSE online account, you can sign in to start service. If you are a new customer, go to the "Start Service" page and select "I am new to PSE's service area," then click "Continue." Fill out the "Start New Service" information in order to start your account.

If you are already a PSE customer, you can also start service without signing in if you have your PSE account number.

If you are an existing business customer, you will need to sign in to your PSE online account to start, stop or move service.

It’s easy to stop service on pse.com. Just sign in to your PSE online account and visit “Start, Stop or Move” under the “Account & Billing” tab. Or, if you don’t have a PSE online account, you can still stop service on our website. Either enter your PSE account number, or enter your service address and phone number along with the identifying information you used when you started service.

To start new service on behalf on your tenant, a completed signed authorization form is required prior to executing the Start Service transaction . In addition, signing up for an Owner Allocation Agreement with PSE ensures that there is no lapse in financial responsibility while allowing you to manage your properties online through MyPSE.

If you notice a tree that is dangerously close to overhead lines, please call your local arborist or email vegetationmanagement@pse.com and we'll send out a PSE-certified arborist to investigate at no cost to you.

For more information, visit our Tree Trimming webpage.

Safety: Falling branches from trees can bring down poles and power lines causing a very dangerous situation on the ground. 

Reliability: Even limbs that simply come in contact with power lines can cause a major power outage.

No. It is extremely unsafe for you to trim vegetation growing near power lines – even trees that are on your property.

Only specially trained tree trimming professionals should do this work.

Please call your local arborist or email vegetationmanagement@pse.com and we'll send out a certified arborist to investigate at no cost to you.

Turning down the heat while you're asleep or away from home, using weather-stripping for windows and doors and taking shorter showers can all make a big impact on your energy usage.

Check out our energy-saving tips to learn more about how to reduce your energy usage. 

Sign in to your PSE account and visit the "My Usage" tab to see your average usage. Also, your PSE bill will display your daily average energy use over a 13-month period.

You can compare your current use and the average monthly temperature to your previous year's energy usage.